8 questions

Multilingual ordering questions

Which languages the WaiterPilot guest chat answers in, what stays in English or Arabic, and what your staff see on tickets when guests write in other languages.

Answers checked October 16, 2026

1. 1 Can tourists order food in their own language?

   Yes, in the chat. With WaiterPilot, guests type in their own language and the chat answers in it. We have tested English, Arabic (several dialects) and Spanish, and it answers most other languages too. Guest-screen buttons are in English or Arabic, and dish names show as written on the menu. For allergies, staff have the final word.

   Multilingual ordering ›

2. 2 Does the WaiterPilot entire interface support Spanish?

   No. WaiterPilot's chat answers Spanish-speaking guests in Spanish, but the guest-screen buttons are in English or Arabic only, and dish names stay as written on your menu. In our 15 Oct 2026 test, a Spanish question was answered in Spanish with English dish names, as on the menu. Notes are not translated for staff.

   What is and isn't translated ›

3. 3 Which parts of WaiterPilot are translated?

   Only the WaiterPilot chat follows the guest's language. Guest-screen buttons switch between English and Arabic. Dish names show as written on your menu, with saved Arabic text for Arabic guests and English where none exists. Staff tickets show dish names as on the menu, and request notes go on the ticket as taken, not translated.

   Multilingual ordering ›

4. 4 How does AI ordering handle ingredient names in Arabic?

   WaiterPilot uses the Arabic names and descriptions saved in your menu. The owner's menu editor shows Arabic coverage, and anything missing appears to Arabic guests in English. The chat answers in Arabic, in the dialect the owner chooses: Jordanian, Lebanese, Egyptian, Gulf, Saudi or Modern Standard Arabic. Ingredient details come only from your menu.

   Multilingual ordering ›

5. 5 Can bilingual staff read customer notes in their own language?

   No, WaiterPilot doesn't translate notes. A special request goes on the ticket as a short note, as the request was taken. The AI writes the note from the guest's words, so it may be in the guest's language. Dish names show as written on the menu. Decide in advance who on your team reads notes in your guests' languages.

   Serving guests who don't speak your language ›

6. 6 What if a guest uses two languages in the same order?

   The WaiterPilot chat answers in the language the guest writes in, and the order is built from your menu, so dishes and choices look the same on the ticket whatever language was used. Only a request note may be in another language, since notes aren't translated. We haven't published tests of switching languages within one order.

   How we test ordering ›

7. 7 Can QR menus reduce guest language barriers?

   Partly. A translated QR menu helps guests read dishes but can't answer their questions. Chat ordering goes further: guests ask in their own language and get answers from the menu. Neither removes the need for staff on allergies. WaiterPilot's chat answers in the guest's language; its buttons are English or Arabic only, and notes aren't translated.

   Serving guests who don't speak your language ›

8. 8 How should multilingual menu items be quality checked?

   Have a fluent speaker check them before guests do. Read each dish name, description and choice label in every language you publish, compare ingredients and allergens with the kitchen's recipes, and order a few dishes in each language. In WaiterPilot, the menu editor shows Arabic coverage, so you can see what still shows in English.

   Onboarding checklist ›