Butlaroo or WaiterPilot: a POS-linked AI waiter or one beside your till?
Both are AI waiters that answer menu questions and take orders at the table. Butlaroo's Vivi fits better if you want voice as well as chat, payment at the table and a POS link. WaiterPilot fits if you want chat ordering next to any till for $200 per location per month. Butlaroo publishes no price (checked 15 Oct 2026).
Updated
How do Butlaroo and WaiterPilot compare?
Butlaroo's Vivi covers more channels and takes payment through a separate module. WaiterPilot is chat only, runs next to your till and publishes its price.
| WaiterPilot | Butlaroo (Vivi) | |
|---|---|---|
| Ordering style | Guests chat in their own words from the table QR. It answers from your menu, asks for required choices such as size or side, and the guest confirms an order card. | Vivi greets guests, answers menu questions, recommends pairings and takes orders "by voice or chat - in any language". |
| Channels | Table QR code; the menu opens in the phone's browser, no app and no sign-up. | QR, kiosk, click and collect, and a guest app. |
| Guest languages | The chat answers in the language the guest writes in (tested in English, Arabic and Spanish). Buttons are in English or Arabic; dish names show as written on your menu. | Butlaroo's FAQ lists English, Dutch, German, French, Spanish, Italian, Portuguese, Polish, Japanese, Mandarin, Arabic and Hindi. |
| Voice | No. Chat only. | Yes, voice or chat. |
| Who checks the order | The first order at each table waits for staff to confirm it; later orders from that table can go straight to the kitchen. | Not published on the page we read. |
| Allergies | It gives what the menu says and asks the guest to confirm with staff; staff have the final word. | Not published on the page we read. |
| POS | No POS or printer link. Orders appear on WaiterPilot's staff board and kitchen screen; staff enter the sale in your till. | Butlaroo names "Oracle, Lightspeed, Aloha and more". |
| Payments | None. Guests see a live bill with tax and any service charge you set, split it evenly or see their own share, and pay your staff. | A separate Butlaroo Pay module: cards, Apple Pay, Google Pay, iDEAL, Bancontact and more. |
| Hardware | None to buy. Guests use their phones; staff use phones or tablets you already have. | Not published. |
| Published price | $200 per location per month after 30 days free, or $2,000 per location per year. 0% commission. | Not published: the price "depends on your setup". |
| Contract | None. | Not published. |
| Trial and setup | 30 days free. Setup is free: we load your menu from a PDF or photos, print your QR cards and train your staff. Most restaurants are live within two weeks of the first call. | Not published. |
| Where the company is | BroadNet.AI (Broadnet Technologies LLC), New Jersey, USA. | Offices in Eindhoven (Netherlands) and New York. |
"Not published" means we could not find it on Butlaroo's page, not that Butlaroo lacks it. Ask Butlaroo.
When is Butlaroo the better choice?
When you want more than a chat at the table: voice, payment, kiosks or a link to a big-name POS.
- Guests should be able to speak their order. Vivi takes orders by voice or chat. WaiterPilot is chat only.
- Guests should pay at the table. Butlaroo Pay takes cards, Apple Pay, Google Pay, iDEAL and Bancontact. WaiterPilot takes no payment.
- Orders must land in Oracle, Lightspeed or Aloha. Butlaroo names these POS systems. WaiterPilot has no POS link; staff enter each sale in the till.
- You want the same AI on kiosks, click and collect and an app. Butlaroo lists all of these channels. WaiterPilot works from the table QR only.
- You trade in the Netherlands or Belgium. Butlaroo has an office in Eindhoven and lists iDEAL and Bancontact, two payment methods common there.
- You want the guest screens in many languages. Butlaroo lists 12 languages. WaiterPilot's chat answers in the guest's language, but its buttons are in English or Arabic only.
When does WaiterPilot fit better?
When you want to know the price before a sales call, keep your till and have the setup done for you.
- You want a published price. $200 per location per month, or $2,000 per year, with 0% commission, no contract and 30 days free. See pricing.
- You want to keep your till, whatever it is. WaiterPilot needs no connection, so it runs next to any till or none. See how it works next to your POS.
- Staff want to check each table's first order. The first order at a table waits as Awaiting staff until someone confirms it.
- You want setup done for you. Send us your menu as a PDF or photos; we load it, you check it, and we print your QR cards and train your staff. Free.
- Your guests speak Arabic. WaiterPilot answers in your restaurant's own dialect, chosen by you: Jordanian, Lebanese, Egyptian, Gulf, Saudi or Modern Standard Arabic. Its guest buttons are in Arabic too.
Questions about Butlaroo and WaiterPilot
Are Butlaroo and WaiterPilot both AI waiters?
Yes. Both answer guests' menu questions and take orders at the table. Butlaroo's Vivi works by voice or chat across QR, kiosk, click and collect and an app; WaiterPilot works by chat from the table QR.
How much does Butlaroo cost?
Butlaroo published no price on 15 October 2026; its page says the price depends on your setup. WaiterPilot is $200 per location per month after 30 days free, or $2,000 per location per year.
Which languages does Butlaroo's Vivi speak?
Butlaroo's FAQ lists 12: English, Dutch, German, French, Spanish, Italian, Portuguese, Polish, Japanese, Mandarin, Arabic and Hindi. WaiterPilot's chat answers in the language the guest writes in; it's tested in English, Arabic and Spanish, and its buttons are in English or Arabic.
Does Butlaroo take payment?
Yes, through its separate Butlaroo Pay module. WaiterPilot does not take payment: guests see a live bill, split it if they like and pay your staff.
Does WaiterPilot connect to Oracle, Lightspeed or Aloha like Butlaroo?
No. WaiterPilot has no POS or printer link; staff see orders on WaiterPilot's screens and enter each sale in the till. If orders must land in your POS, Butlaroo is the better fit.
Did you test Butlaroo?
No. We compared what Butlaroo publishes on its own AI waiter page, as of 15 October 2026. We did not sign up or ask for a quote.